Customer Service Representative Is Needed In Domino’s Pizza – Ottawa, ON

Domino’s Pizza Ottawa, ON, seeks a friendly Customer Service Representative. Please continue reading to apply before it closes.

The Customer Service Expert (CSE) role is crucial to the success of Domino’s. Our commitment lies in delivering prompt, amiable, and dependable service to our valued customers, and our Customer Service Executives (CSEs) are instrumental in achieving this goal.

In a fast-paced environment, CSEs are responsible for providing top-notch customer service over the phone and in person. They must be knowledgeable about Domino’s products and current offers to give customers the best possible experience.

CSEs also play a vital role in resolving customer complaints and ensuring customers are satisfied with their orders. They must remain calm and professional under pressure and strongly commit to customer service.

If you are a friendly, outgoing person with a passion for customer service, then the CSE role at Domino’s is a great opportunity for you. 

We provide competitive compensation and benefits while remaining dedicated to fostering a positive working atmosphere for our employees.

Job Details

Location: 8221 Campeau Drive, Ottawa, Ontario K2T 0A2

Salary: $15.50-$20.00 per hour

Job type: Full Time, Part-time

Shift/Hours: Morning, night, overnight

Functions

Customer Service Experts (CSEs) take phone and in-person orders, manage the cash drawer, and handle customer concerns. They are expected to be knowledgeable about Domino’s products and current offers and must remain calm and professional under pressure.

Secondary Roles of Customer Service Experts

In addition to their primary responsibilities, Customer Service Experts (CSEs) may also be asked to help with other tasks, such as:

• Making quality products
• Labeling boxes
• Cutting pizzas
• Preparing orders for delivery or in-store customers
• Maintaining the store’s professional image by participating in cleaning tasks

These secondary roles are important to the smooth operation of the store and help ensure that CSEs are well-rounded employees who can contribute in various ways.

Qualifications

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• Friendly and well-spoken
• Good math skills
• Speak English fluently
• Proficiency in multitasking and thriving within a high-paced work setting.

Benefits

• Flexible schedules: CSEs can choose the hours that work best for them, which can be helpful for students, parents, or anyone else with a busy schedule.
• Competitive wages: CSEs earn competitive wages, which can help them earn a living and save for the future.
• Staff pizzas: CSEs get free pizzas on their breaks, which is a great perk!
• Career growth opportunities: Domino’s offers CSEs the opportunity to grow their career with the company. Numerous avenues for career progression exist, including the potential to ascend to managerial positions or even venture into store ownership.
• Tips: CSEs may also earn customer tips, which can add to their income.

What Skills and Qualities are Important for a Customer Service Representative?

Customer Service Representatives require specific skills and qualities to provide excellent customer support. Here are some important skills and qualities for a Customer Service Representative:

1. Strong Communication Skills: Your rephrased sentence captures the essence of the original statement while maintaining clarity and accuracy. They should be able to explain complex information clearly and concisely and actively listen to customer concerns.
2. Empathy and Patience: Demonstrating empathy and patience is essential in customer service. Representatives should be able to understand and relate to customers’ emotions, show compassion, and remain calm, even in challenging situations.
3. Problem-Solving Abilities: Customer Service Representatives should be skilled in problem-solving. They need to analyze customer issues, identify root causes, and find appropriate solutions to resolve problems efficiently and satisfactorily.
4. Product Knowledge: A solid understanding of the company’s products or services enables Customer Service Representatives to address customer inquiries accurately. They should be able to provide detailed information, explain features and benefits, and troubleshoot common issues.
5. Adaptability: Being adaptable allows Customer Service Representatives to handle various customer situations and adjust their approach as needed. They should be able to navigate different customer personalities, demands, and unique scenarios.
6. Time Management: Effective time management skills help Customer Service Representatives handle multiple customer inquiries and tasks simultaneously. They should be able to prioritize their tasks, adhere to deadlines, and respond promptly to customer inquiries.
7. Active Listening: Active listening is crucial for understanding customer needs and effectively addressing their concerns. Representatives should listen attentively, ask clarifying questions, and provide appropriate responses, ensuring customers feel heard and understood.
8. Conflict Resolution: Customer Service Representatives should demonstrate adept conflict resolution skills, enabling them to manage customer issues and resolve disputes diplomatically and tactfully. They should be able to de-escalate tense situations and find mutually beneficial resolutions.
9. Positive Attitude: Keeping a positive outlook is important in customer service. Representatives should be friendly, approachable, and optimistic, creating a welcoming environment for customers and leaving a positive impression.
10. Technical Proficiency: In today’s digital age, Customer Service Representatives often utilize various software, customer relationship management (CRM) systems, and communication channels. They should have the basic technical proficiency to navigate these tools effectively.
11. Teamwork: Collaboration with colleagues and other departments is often necessary in customer service. Customer Service Representatives should be team players, willing to assist colleagues and share knowledge to ensure a seamless customer experience.
12. Cultural Sensitivity: In a diverse customer base, cultural sensitivity is vital. Customer Service Representatives should know cultural differences, respect diversity, and adapt their communication style to accommodate various cultural backgrounds.

By possessing these skills and qualities, Customer Service Representatives can deliver exceptional customer experiences and build long-lasting customer relationships.

What Education and Certification are Required to Become a Customer Service Representative?

The educational requirements for becoming a Customer Service Representative vary depending on the company and industry. A high school diploma or equivalent is often the minimum educational requirement for entry-level positions. However, some companies may prefer candidates with higher education or specialized training.

While formal education is not always mandatory, certain educational backgrounds can benefit aspiring Customer Service Representatives. Here are some relevant fields of study:

1. Business Administration: A degree or coursework in business administration can provide a solid foundation in customer service principles, communication, and problem-solving skills.
2. Communications: A degree or coursework in communications, public relations, or a related field can help develop critical verbal and written communication skills, which are vital for effective customer service.
3. Hospitality or Tourism: For customer service roles in industries such as hospitality or tourism, a degree or certification in these fields can provide specific knowledge and understanding of customer service expectations in those industries.

While no specific certifications are required to become a Customer Service Representative, professional certifications can enhance your skills and demonstrate your commitment to the field. Some of the notable customer service certifications include:

• Customer Service Certification (CSC): Offered by the Professional Association for Customer Engagement (PACE), this certification validates an individual’s knowledge and skills in delivering exceptional customer service.
• Certified Customer Service Professional (CCSP): Provided by the Customer Service Institute of America (CSIA), this certification focuses on customer service best practices, problem-solving, and building customer loyalty.
• HDI Customer Service Representative (HDI-CSR): Offered by HDI, this certification is specifically designed for IT customer service representatives and covers topics like technical troubleshooting, customer satisfaction, and incident management.

While these certifications are not mandatory, they can be valuable for demonstrating your expertise and commitment to delivering exceptional customer service.

It’s worth noting that many companies provide on-the-job training for Customer Service Representatives, which includes specific product knowledge, company policies, and customer service protocols. These training programs help individuals acquire the necessary skills and knowledge to excel in their customer service roles.

Who can apply for this job?

The employer accepts applications from:

• Individuals who are Canadian citizens or possess permanent or temporary residency status in Canada can apply.
• Candidates without or with a valid Canadian work permit are also welcome to submit their applications.

How to apply

Online: Apply On the Company WebSite

What is the work environment like for Customer Service Representatives?

The work setting for Customer Service Representatives can vary due to factors like industry, company, and specific role responsibilities. Here are some common aspects of the work environment for Customer Service Representatives:

1. Office Setting: Many Customer Service Representatives work in office settings in dedicated customer service departments or as part of larger teams. They typically have a designated workspace equipped with computers, phones, and necessary software or systems to handle customer inquiries.
2. Call Centers: Customer Service Representatives may work in call centers in industries that receive a high volume of customer calls. These environments are designed to manage incoming calls and support customers efficiently.
3. Remote Work: With the rise of technology and digital communication tools, remote work opportunities have become more prevalent for Customer Service Representatives. It allows them to work from home or other remote locations, providing customer support through phone, email, chat, or video conferencing platforms.
4. Customer Interaction: Customer Service Representatives have direct interaction with customers daily. They communicate through various channels, such as phone, email, chat, or social media platforms, to address inquiries, resolve issues, and provide assistance.
5. Multichannel Support: Customer Service Representatives often handle customer inquiries through multiple channels besides traditional phone support. It can include email, live chat, social media platforms, and even self-service portals. They must use these tools to provide efficient and effective customer service.
6. Team Collaboration: Customer Service Representatives often work as part of a team. They collaborate with their colleagues, supervisors, and other departments, such as technical support or sales, to resolve complex customer issues or escalate problems when needed.
7. Shift Work: Customer service operations often require round-the-clock support, which may result in shift work for Customer Service Representatives. It can involve working evenings, weekends, or overnight shifts to ensure customers are always supported.
8. Fast-Paced Environment: Customer service can be fast-paced, with high call volumes, tight deadlines, and constant customer interactions. Customer Service Representatives should be able to handle multiple tasks simultaneously, prioritize inquiries, and provide timely and accurate responses.
9. Performance Metrics: Many companies track and measure the performance of Customer Service Representatives using various metrics, such as call resolution times, customer satisfaction ratings, or adherence to service level agreements (SLAs). Representatives may have specific performance targets to meet.
10. Training and Development: Continuous learning and training are common in customer service. Companies provide initial training for new hires and ongoing training to keep Customer Service Representatives updated on product knowledge, company policies, customer service techniques, and new technologies.
11. Stressful Situations: Relating with difficult customers can be challenging, but it is an important part of a Customer Service Representative (CSR) job. CSRs should be able to remain calm and professional, even when the customer is not. Additionally, they should be able to listen attentively to customer concerns and strive to address issues to the customer’s contentment.

It’s essential to highlight that the work atmosphere can vary considerably depending on the precise industry, company ethos, and the customer service approach embraced by the organization.

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